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    • ^FacE

      Donation information   02/03/2017

      Please be sure to include your steam ID and IGN in the comments while you donate so we know who its from if you're logged in as guest (Unless you're registered and signed in) It will automatically post a thread once you donate   If you did not include this information in your Donation Note, Please create a new Support Request here with the following information: Your In-Game Name SteamID
    • VPP_Liam

      Player Support   03/12/2017

      Please use our Support Central located here:http://clanvpp.com/forum/7-support-central/ CHATBOX IS NOT FOR SUPPORT
    • ^FacE

      VPP LAN Party Late 2017/Early 2018   04/04/2017

      Please click the following thread for more information and replies  

VPP_Liam

Administrators
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Everything posted by VPP_Liam

  1. Scheduled server maintenance will occur on our CS:GO Dallas Competitive Server in the early hours of Dallas local time on Sunday 23rd April. This is to allow general clean up of the server and investigate any bugs or issues. Estimated downtime is 1 hour. Many Thanks, Liam Head Community Manager
  2. acknowledged

    UPDATE: DUE TO WORK A TF2 SPECIFIC ADMIN EXAM IS NOT COMPLETED READY FOR NEW APPLICANTS. ESTIMATED COMPLETION TIME WILL BE OVER THIS WEEKEND. I apologise for the delay of your application. Please reply here before Wednesday 19th April to confirm you wish to keep your application open and want to apply for TF2 Server Administrator
  3. denied

    At this moment in time, We are currently not looking into starting up fresh new servers. Due to the current state of the CS:GO community in regards to Community Servers it is much harder to start fresh new servers especially custom ones. Many Thanks, Liam Head Community Manager Community Relations & Management
  4. acknowledged

    Will investigate and forward to @Welcome to ClanVPP Please note this is a third part plugin any bugs or issues may need to be raised with the initial developers which we will submit a bug report to. Many Thanks, Liam Head Community Manager Community Relations & Management
  5. acknowledged

    UPDATE: DUE TO WORK, TF2 ADMIN EXAM IS INCOMPLETE, EXAM STILL UNDER DEVELOPMENT. ESTIMATED TO BE READY FOR THIS WEEKEND
  6. I will leave it on then, In the meantime I will see if I can look into this issue more but won't mark it as a "high priority" fix. If only we could schedule plugins to turn off and on at certain times I would have it turned off at off peak hours.
  7. Hi, Thanks for the bug report. Which server is the plugin in? I will remove the plugin from that server and any other servers that use that plugin until I am able to put the time in and look into fixing the bug. Many Thanks, Liam Head Community Manager
  8. acknowledged

    I will need to create separate resources dedicated to Team Fortress 2 Trade, currently I am very busy at work, I will try and have it all ready this Sunday hopefully, currently working Mondays - Saturdays. I will notify you when it is ready. Thanks, Liam
  9. acknowledged

    Hi , Thank you for your application for the position of Server Administrator, Your meet the requirements and are legible to take the online Admin Exam that is used to analyse if you are capable of being an effective Community Admin. You have been given to access the resources you will need to read in order to take the Online Admin Exam, they can be found in this forum here. Currently, there is no Admin Exam for our, Your application will be put On Hold until a Online Admin Exam is created. I will notify you when it has been created. Please message me here on the forums if you have any questions. Many Thanks, Liam Head Community Manager Community Relations & Management
  10. Hi, Apologizes for the late response, I can see you have already donated to us, thankyou for helping us keep the servers alive and bring community contests and tournaments to our community! I will go ahead and marked this as solved and close this support request. If you have any other issues or questions, please feel free to open another support request in the correct forum. Many Thanks, Liam Head Community Manager Community Relations & Management
  11. acknowledged

    Due to unforeseen circumstances, I was unable to produce a TF2 Admin Test over the weekend. When I get home from work tomorrow, I will have it created. Apologies for the delay and inconvenience caused.
  12. acknowledged

    Hi, Thank you for your application for the position of Server Administrator, Your meet the requirements and are legible to take the online Admin Exam that is used to analyse if you are capable of being an effective Community Admin. Since there isn't any TF2 dedicated Admin test, I will design one ready for you to take over the weekend. You can read the standard admin materials since we run sourcemod on all our games and some admin concept applies in General Administration duties anyway such as dealing with Spammers. You can find the study materials here, some information you can discard as it does not apply to TF2. I will let you know when the Admin Test is ready, if don't have to take the test straight away once it is released you can take it within 7 days of it being released to you. Please message me if you have any questions. Many Thanks, Liam Head Community Manager Community Relations & Management
  13. Hi, Thank you for your request. I have investigated this and like you have mentioned his SteamID you have stated is not banned according to our system and has not been blocked entry. If you could please ask the player to either screenshot or be able to state the full error message he gets when connecting to the servers he is unable to connect to. If he is able to connect to the server within the next hour or so now I can monitor the Server Console and see if any error messages are posted in the console log. If you can also ask him when was the last date and possibly time he last connected successfully to one of our servers and which server it was. If he could also submit a copy of his console by pressing the developer key and copy what is posted in console after he has been disconnected for the server. Thanks, Liam Head Community Manager Community Relations & Management
  14. Hey, Welcome to our Community! Apologies for the inconvenience caused being dropped due to our Reserved Slot system. Thank you for your kind donation, you have contributed in keeping this community alive and funds to go towards our events and contents we run for our players to win amazing prizes and giveaways! I will assign your support request to our Owner & Founder @Welcome to ClanVPP to process your donation information and assign your donation rewards to you. Thank you again for support our community and enjoy your stay with us. If there is anything you ever need assistance with, please feel free to use our Support Hub and Submit a support request here Many Thanks, Liam Head Community Manager Community Relations & Management
  15. Added a poll, please leave your vote and comment to help us identify if the New Map Cycle is effective
  16. unbanned

    Hi Vintovka, Thank you for your patience. After a vote was conducted for our Server Admins to decide the outcome of your ban, I am pleased to announce your ban has been removed Please keep following our CS:GO server rules located here to prevent any breach of our Server Rules and avoid further sanctions. If you have any further enquiries please use the Support Hub and submit a Support Request in the correct Support Forum or contact myself directly. Many Thanks, Liam Head Community Manager Community Relations & Management
  17. unbanned

    A vote will be opened for our Server Admin team to vote if your ban shall remain or be removed. Please allow up to 48 hours for the vote to be open. I will inform you once the vote has closed.
  18. Moderation Note: Removed duplicate poll and combined votes
  19. Welcome to our Community! From all of us at Management, we hope you enjoy your stay with us and have a amazing time playing in our Servers. Please feel free to submit a Support Request if you have any questions or are in need of assistance, we are all happy to help! A big thank you for donating, you have helped us a lot to keep this community alive and allow us to bring all of our players events and contests in the near future, thank you! Many Thanks, Liam Head Community Manager Community Relations & Management
  20. We all love the chatbox that is implemented for our website but since it has been implemetned onto our Forums, it has been also used for Support along with spam and some users spamming the chatbox to get attention for support. We have forums for a reason. Please use the appropriate forums when submitting a Support Request. Still unsure where to post your request? View our Support Hub here I know it is quick and easy just to use the chatbox, but the chatbox is for casual chat and it would be more tidier if chatbox is purely for casual chat and important information. Spamming or using chatbox for support tends to mix up this chatter and users missing key information. We apologize for the inconvenience this may cause.
  21. Welcome to the new Hub of Very Poor People Player Support! This hub will help separate the General Technical Issues from the General Community Issues. From this Hub you can submit the following Support Requests: Community Support: Issues with external websites (e.g. GameME, Sourcebans) Issues with your Forum Account Donation Issues & Rewards Other issues relating to our General Community and not a specific Game Server Technical Support: Any Tech issues not relating to our Community Other Support Forums: Please click on the following links to be re-directed to Game Specific support Forum: Counter Strike: Global Offensive Insurgency & Team Fortress 2 Feedback & Suggestions Want to make a Suggestion or leave Feedback? Here are our links to Feedback Forums for Community and Game Specific General Community Feedback Counter Strike: Global Offensive Suggestions Counter Strike: Global Offensive Feedback Insurgency & Team Fortress 2 Suggestions & Feedback Common Support Requests: Donation Issues [CS:GO] Player Reports [CS:GO] Ban Appeals [CS:GO] Map Requests [INS&TF2] Player Reports (Player Reports for Insurgency & TF2 are no longer accepted on the Forums, Use our Sourcebans) [INS&TF2] Ban Appeals (Ban Appeals for Insurgency and TF2 are no longer accepted on the Forums, Use our Sourcebans) [INS] Map Requests/Removal [GENERAL] Staff Complains - Please message myself or our Owner Please make sure what you are posting relating to Support and Feedback are in the correct Forum. This makes it a lot easier for our Staff and for general organisational purposes We hope this makes it easier to find what Support Forum you are looking for and where to post your Support Topics! If you are still unsure where to post your Support Topic, submit it in Community Support and a member of Management will move it into the correct Forum based on your topic! Many Thanks, Liam Head Community Manager Community Relations & Management
  22. Welcome to our humble community! From all of us at Management, welcome! If you have any questions on concerns, feel free to submit a support request or message one of our Management Team directly. Enjoy your stay! Many Thanks, Liam Head Community Manager Community Relations & Management
  23. accepted

    Hi Bryan, Thank you for your application for the position of Server Administrator, Your meet the requirements and are legible to take the online Admin Exam that is used to analyse if you are capable of being an effective Community Admin. You have been given to access the resources you will need to read in order to take the Online Admin Exam, they can be found in this forum here. Once you have read each guide and are ready to take the Exam, please reply to this application or message me. Note, You have 7 days to notify me to take the Exam, if I do no receive a notification that you are ready to take the Exam, you application will be automatically denied and you must way 28 days before re-applying. Please message me here on the forums if you have any questions. Many Thanks, Liam Head Community Manager Community Relations & Management
  24. Hello All, Our storage space for conversations on the Forums are filling up and I have had a few reports from Forum Users they are being asked to delete there conversations even if they have one conversation in their inbox which is preventing them creating new messages. Please go through your Forum inbox ASAP or any conversations older than Mid February that are inactive will be deleted from your account by myself to free up storage space. Many Thanks, Liam Head Community Manager Community Relations & Management
  25. Our Admins are instructed to scramble teams when the teams are unbalanced (skill wised) as for player count wise, the new update has been designed to keep the team numbers even and prevent players joining mid way through a game and joining the winning team. This new system does not include detecting each players skill level, it is not that advanced and is extremely technical and advanced to implement. At times, there may be no Admins online in the server and I solution that could be implemented but highly unlikely is the option for players to start a scramble vote when no Admins are on the server. There are very few options to keep the Teams balanced skill wise when there is no Admins in the server but we are always looking into options to deal with this issue and to improve the Player Experience. If giving players to ability to initiate Scramble Votes is the solution or not, it is hard to say, it can be abused but also can balance teams but again, the system will not always work, yes it may balance but it may keep the highly skilled players all on the same team as any system valve or not, would not be able to scramble based on skill (K:D and Score) it may seem like a easy logic system to create looking at each players score but the coding behind such system is actually very complex which not everyone will realise, trust me creating a system that can do this is very complicated and that's why no such system exits. Admins should be scrambling Teams when appropriate to make the game fair, I have seen this happen, it is mainly a issue when Admins are not in the server and it becomes a hard situation to deal with. If you do see Admins in the server and the game is unfair (score wise) and they haven't scrambled the Teams to attempt to make it fair, please submit a report to either myself or Toan @Welcome to ClanVPP. It is the Admin's duty to make the server as fair as possible so all Players can enjoy, we are a pub server not a full on competitive server. Also bare in mind, some maps are just Team sided for example, Inferno is always CT sided and even scrambling the best players still does not help from one side dominating the entire match. Some things cannot be helped but we try our best to enforce a fair game for all our Players. Many Thanks, Liam Head Community Manager Community Relations & Management